JellyFil Official Website › Guarantee
GuaranteeJellyFil Refund Policy: The 60-Day Guarantee
Yes, JellyFil has a 60-day money-back guarantee, counted from the date you pay.
Open a claim by phone on +1 (507) 448-8190 with your order ID. Return postage is the buyer's cost, so a tracked service is worth it.
See the packs and pricing.
The window, what it covers, how to use it and how long the money takes to come back.
How the JellyFil window is counted
The seller's window is 60 days. The only question worth asking about any such window is what day zero is, and here it is the day you pay.
That relationship is worth stating rather than computing: a purchase always precedes its dispatch, so a window counted from purchase closes earlier than the same window counted from delivery. If your parcel took ten days to arrive, you have fifty days of window left, not sixty. Printing the more conservative number is the honest way round, and it is the only one that cannot leave somebody a week late.
Diary it the day you order. It takes five seconds and it is the single most useful thing on this page.
| Length | 60 days |
| Counted from | The date of purchase |
| How to open it | Telephone +1 (507) 448-8190 with the order ID |
| Alternative | contact@customercs.com |
| Return address | 387 Park Avenue South, Floor 6, New York, NY 10016, USA |
| Put in the box | Full name, email address and order ID |
| Return postage | The buyer's cost. Use a tracked service. |
| Processing | 3–5 business days once the return is received |
| Then | 5–10 days for the card issuer to show the credit |
Using the JellyFil guarantee, step by step
Ring the desk while the window is still open
+1 (507) 448-8190. Dig the order ID out of the confirmation email before you dial; the claim is opened on the call itself, and leaving that call late is the commonest way a window gets wasted.
Write your details on a slip and put it in the box
Full name, email address, order ID. A parcel arriving at 387 Park Avenue South, Floor 6, New York, NY 10016, USA with no order ID inside is a parcel nobody can match to a sale.
Post it tracked
Return shipping is the buyer's cost. The few dollars a tracked service costs buy you the only proof you will have that it arrived.
Wait out the two clocks
Three to five business days for the desk to process the credit once the return lands, then five to ten days for your card issuer to show it. The second clock belongs to the bank and nobody at the order desk can speed it up.
It is a promise about money, not about the gummy. A refund window says nothing about whether a product works, and a long one is a commercial decision rather than evidence. What it does do is let you find out for yourself at a bounded cost, which is worth something on a product whose ingredient amounts are undisclosed.
JellyFil guarantee questions
Does the JellyFil window start when the parcel arrives?
No. It runs from the date of purchase. That is the shorter reading and it is the one to diary.
Do I have to send the bottles back?
Yes, to 387 Park Avenue South, Floor 6, New York, NY 10016, USA. Enclose a slip carrying your full name, the email address on the order and the order ID. You pay the return postage.
What if I have used most of the gummies?
Ring +1 (507) 448-8190 and say so. The window exists so that a product can be tried, and the desk will tell you what it needs back.
How long until the money appears?
Three to five business days for the credit to be processed after the return arrives, then five to ten days for the card issuer. Two clocks, in that order.
Can I claim on a bottle bought somewhere else?
Not through this desk. The window belongs to the counter that took the payment. Read the refund terms of whoever you actually bought from.
Order JellyFil with the window written in your diary
60 days from the day you pay, opened on the phone, with return postage at your cost.
Price shown at the seller’s checkout · 60-day window from purchase
Order JellyFil From This CounterLot JEL-26/JE-4012 · a month in every bottle · dispatched inside the United States
