JellyFil Official Website › Refund Policy
Refund PolicyJellyFil refund policy
60 days from the date of purchase, opened by telephone on +1 (507) 448-8190 with the order ID.
Return postage is the buyer's cost and a tracked service is worth the few dollars. Once the return arrives the credit takes 3–5 business days to process, and then 5–10 days for the card issuer to show it. Two clocks, in that order.
The whole policy in plain words, with the numbers the order desk actually works to.
The JellyFil refund terms, in full
| Window | 60 days |
| Counted from | The date of purchase. Not delivery. |
| How to open a claim | Telephone +1 (507) 448-8190 with the order ID |
| In writing instead | contact@customercs.com |
| Return address | 387 Park Avenue South, Floor 6, New York, NY 10016, USA |
| Include in the box | Full name, email address, order ID |
| Return postage | The buyer's cost |
| Recommended | A tracked service. It is the only proof of delivery you will have. |
| Processing | 3–5 business days from receipt of the return |
| Card issuer | A further 5–10 days for the credit to appear |
| What is refunded | The purchase price of the returned pack |
| What is not | Your return postage |
Two points worth reading twice. The window runs from purchase, which is earlier than delivery, so a slow parcel eats into it. And the second clock belongs to your bank rather than to the seller, which is why a credit processed on a Monday can take until the following week to appear.
Claiming a JellyFil refund, step by step
Ring while the window is open
+1 (507) 448-8190, with the order ID from your confirmation email. This is the step people leave too late, and a window that has closed cannot be reopened by anybody at either desk.
Put your details in the box
Full name, email address and order ID on a slip inside the parcel, to 387 Park Avenue South, Floor 6, New York, NY 10016, USA. A return with nothing identifying inside it is a parcel nobody can match to a sale.
Post it tracked, at your own cost
Return shipping is the buyer's responsibility. Keep the tracking number until the credit appears.
Allow the two clocks to run
3–5 business days for the desk to process the credit once the return arrives, then 5–10 days for your card issuer. If nothing has appeared after that, ring +1 (507) 448-8190 with the tracking number.
What the JellyFil refund policy does not cover
- Bottles bought somewhere else. The window belongs to the counter that took the payment. A marketplace reseller has its own policy and this desk cannot refund its sale.
- Your return postage. It is the buyer's cost in every case.
- A claim opened after the window closes. The date of purchase is the clock, and it is printed on your confirmation email.
- A medical outcome. A money-back window is a promise about money. It says nothing about what the gummy will do, and it is not a warranty of effect.
Put two dates in a diary: the end of week four, which is when the review file says people form a view, and day 60 from purchase, which is when the decision expires. On a two-bottle pack those are about a month apart.
Order JellyFil with the refund route already written down
+1 (507) 448-8190, the order ID, 387 Park Avenue South, Floor 6, New York, NY 10016, USA, and 60 days from the day you pay.
Price shown at the seller’s checkout · 60-day window from purchase
Order JellyFil From This CounterLot JEL-26/JE-4012 · a month in every bottle · dispatched inside the United States
